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Crack the communication code

Customers expect your communication methods to be as tech-savvy as your products or services. Harness the power of instant messaging to engineer great customer experiences.

20%

Faster first response times

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45%

Faster resolutions times

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12%

More conversions

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use cases

Hack your way to efficient customer communication

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Engage customers effectively

Whether you're a startup or a global enterprise, customer acquisition and growth are crucial. Create meaningful engagement across the customer lifecycle without overloading your team.

Reach customers on all popular messaging channels from a single platform
Drive sales inquiries with click-to-chat ads, QR codes and omnichannel widgets
Qualify leads via data enrichment tools like Clearbit and assign only high-quality leads to agents
Route chats by language, region, potential deal size or other criteria
Automate drip campaigns to promote services, increase conversions, onboard subscribers and more

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Provide exceptional support at scale

Overwhelmed by trivial inquiries or taking too long to resolve issues? Centralize your support channels and maximize resources to deliver excellent customer experiences every time.

Offer 24/7 support with automated FAQs, access to a human agent or a mix of both
Create priority queues for VIP clients and assign them to dedicated agents
Resolve issues quickly with contextual information about customers
Integrate CRMs like Jira or Zendesk to access contact details or create tickets while chatting
Broadcast newsletters or send push notifications about important updates on users’ favorite channels
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Provide exceptional support at scale

Overwhelmed by trivial inquiries or taking too long to resolve issues? Centralize your support channels and maximize resources to deliver excellent customer experiences every time.

Offer 24/7 support with automated FAQs, access to a human agent or a mix of both
Create priority queues for VIP clients and assign them to dedicated agents
Resolve issues quickly with contextual information about customers
Integrate CRMs like Jira or Zendesk to access contact details or create tickets while chatting
Broadcast newsletters or send push notifications about important updates on users’ favorite channels

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Work smarter with flexible solutions

No one communication tool can do it all, but respond.io comes close. Use out-of-the-box features or customize workflows to suit your specific needs.

De-silo teams to empower collaboration or create separate workspaces for operational autonomy
Consolidate your tech stack by integrating data centers, CRMs and other third-party applications
Trigger automation manually or via API to handle broadcast responses, update contact data, escalate issues and more
Gauge customer satisfaction or loyalty with automatic CSAT or NPS surveys
Supervise chats, track agent performance and revise strategies using long-term metrics and analytics